1. Introduction

Welcome to True North DPO (“we,” “us,” or “our”). We are committed to protecting the privacy of the individuals (“you,” “user,” or “visitor”) who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or otherwise engage with us.

By accessing or using our website, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

 2. Information We Collect

2.1. Personal Information

We may collect personally identifiable information that you voluntarily provide to us, such as:

• Contact Details: Name, email address, phone number, and mailing address.

• Professional Information: Practice name, professional role/title, or related business information.

• Financial Information: (If relevant) Payment details or billing information for services or transactions.

2.2. Non-Personal Information

We may also collect non-personal data about your visit, such as:

• Usage Data: Pages viewed, links clicked, the time and date of your visit, and other diagnostic data.

• Technical Data: IP address, browser type, operating system, referral URLs, device type, and other similar data.

2.3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how you interact with our website. You can control the use of cookies at the browser level, but disabling cookies may limit certain functionalities of our website.

 3. How We Use Your Information

We use the information we collect for the following purposes:

1. Providing Services: To offer, operate, and maintain our services, including responding to inquiries or requests.

2. Communication: To contact you with newsletters, marketing materials, or other information you have opted to receive.

3. Improving User Experience: To personalize your experience on our website, improve our site’s functionality, and develop new features.

4. Analytics and Research: To analyze usage trends and gather demographic information that helps us improve our services.

5. Compliance: To comply with applicable laws, regulations, or legal obligations, and to protect our rights and interests.

 4. How We Share Your Information

1. Service Providers: We may share your personal information with third-party vendors who perform services on our behalf (e.g., hosting providers, payment processors, email service providers).

2. Legal Requirements: We may disclose your information if required by law, subpoena, or legal process, or if we believe such action is necessary to protect our rights, property, or personal safety.

3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction, subject to appropriate confidentiality measures.

4. Consent: We may share information with third parties if you have given us explicit permission to do so.

 5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

 6. Retention of Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Choices and Rights

1. Access and Correction: You may request access to or correction of your personal information at any time.

2. Opt-Out: You can opt out of receiving promotional emails by following the unsubscribe instructions in each email or by contacting us directly.

3. Cookie Settings: You can manage or disable cookies in your browser settings.

4. Data Deletion: You may request deletion of your personal information, subject to certain exceptions provided by law.

 8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided personal information, please contact us so we can remove it.

 9. International Users

If you are accessing our website from outside of [Your Country], note that your information may be transferred to and processed in [Your Country], where data protection laws may differ from those in your jurisdiction. By using our website, you consent to the transfer of your information to [Your Country].

 10. Third-Party Links

Our website may contain links to external sites that are not operated by us. We have no control over the content and privacy practices of these sites and are not responsible for their policies. We encourage you to review the privacy policies of any third-party sites you visit.

 11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when the latest changes were made. We encourage you to review this page periodically to stay informed of how we protect your information.

 12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

True North DPO
180 Northfield Drive West 1st Floor, Unit 4
Waterloo, ON, N2L 0C7
Canada

Email: info@truenorthdpo.com
Phone: 1-877-255-2696

By using our website and services, you acknowledge that you have read and understand this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein.